At NT Friendship & Support we are dedicated to assisting our clients, carers and the public in a friendly courteous manner. However, if you feel your contact with any employee has resulted in dissatisfaction or a negative experience please follow the procedure outlined below and in our brochure.
We also have an easy to read brochure for people with language difficulties.
NT Friendship & Support
All complaints may be directed in writing to the Executive Officer, Stephanie Ransome, at executive@ntfriendship.org.au
All complaints go through our set process and are reported to the Board of Management.
Additional complaint paths include:
Children’s Commissioner
Contactable at www.childrenscommissioner.nt.g… or phone 08 8999 6076.
Department of Health and Community Services
Complaints Commissioner at www.hcscc.nt.gov.au or phone 08 8999 1948.
Aged Care Complaints Commissioner
By phone on Freecall 1800 550 552 (calls from mobiles may be charged)
Online through an online form
Or in writing:
Aged Care Complaints Commissioner
GPO Box 9848
(Your capital city and state/territory)
https://www.agedcarecomplaints.gov.au/
Appeals
Appeals may be directed to the Ombudsman on phone 08 8999 1818 or via emailat nt.ombudsman@nt.gov.au
If you have any further questions or concerns regarding the Feedback and Complaints Process please contact NT Friendship & Support:
Phone: 08 8971 0027
Email: admin@ntfriendship.org.au
Or visit on of our offices located at 3/20 First Street, Katherine (next door to the Silver Screen Cafe) or Sandbox - Fan Arcade, Alice Springs.
