Feedback and Complaints
Feedback and Complaints
At NT Friendship & Support, we’re committed to treating everyone with respect, care and professionalism.
Your feedback — both positive and negative — helps us improve our services and uphold the highest standards. If you’ve had a negative experience or have concerns about our services, we encourage you to speak up.
We have an Easy Read Feedback and Complaints Brochure available to help guide you through the process. Please click here or contact us if you’d like a copy.
Making a Complaint
If your complaint is about NT Friendship & Support or EqualiTEA, please send your complaint in writing to our Chief Executive Officer.
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All complaints will be managed in line with our internal process and reported to our Board of Management.
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Chief Executive Officer​
Tina Clerke – executive@ntfriendship.org.au
Other Complaints and Escalation Pathways
Territory Families (for Out-of-Home Care related matters)​
1800 750 167
Children’s Commissioner (for concerns about children’s safety and wellbeing)
occ.nt.gov.au
08 8999 6076
NDIS Services
If your complaint relates to an NDIS service we provide:
1800 035 544
ndiscommission.gov.au
​​Independent Advocacy Services
Need More Help?
If you have any questions or need assistance with the feedback or complaints process, please get in touch:​​
08 8971 0027 admin@ntfriendship.org.au
Or visit us at one of our offices:
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Katherine: 11 Second Street & 3/20 First Street
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Alice Springs: 9 Undoolya Road
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Darwin: 17/16 Charlton Court, Woolner