Feedback and Complaints

At NT Friendship & Support we are dedicated to assisting the people we work with and the public in a friendly, courteous manner.

However, if you feel your dealings with us has resulted in  a negative experience please follow the procedure outlined below. 

We also have a brochure and easy to read brochure 

 

My complaint is about.... 
NT Friendship & Support or EqualiTEA

All complaints may be directed in writing to the Chief Executive Officer, Stephanie Ransome, at executive@ntfriendship.org.au

All complaints go through our set process and are reported to the Board of Management. 

Territory Families

Territory Families

Contact: 1800 750 167

Or email: TF.Complaints@nt.gov.au

Children’s Commissioner 

Contactable at https://occ.nt.gov.au/ or phone 08 8999 6076.

Appeals

Appeals may be directed to the Ombudsman on phone 08 8999 1818 or via emailat nt.ombudsman@nt.gov.au

NDIS Services
If your complaint is regarding an NDIS service provided by us, please contact:
NDIS Quality and Safeguards Commission

P: 1800 035 544

W: https://www.ndiscommission.gov.au/

Contact Advocacy Services

Top End: https://www.dcls.org.au/

Central Australia: https://www.das.org.au/

Anything else?

If you have any further questions or concerns regarding the Feedback and Complaints Process please contact NT Friendship & Support:

Phone: 08 8971 0027

Email: admin@ntfriendship.org.au

 

Or visit on of our offices located at :

Katherine: 3/20 First Street, Katherine

Alice Springs: 3/78 Lovegrove Drive, Alice Springs

Darwin: Mobile office

NT Friendship & Support Inc. 

Katherine

Alice Springs

Darwin

Email: admin@ntfriendship.org.au

Phone: (08) 8971 0027

Katherine: 3/20 First Street

Alice Springs: 3/78 Lovegrove Drive

Darwin: Mobile office

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