NT Friendship & Support Inc have a number of policies which guide the way we work and the interactions we have with participants, clients, staff and volunteers. These policies have been included below to inform you about the way we work and your rights when dealing with NTFS.
Personal and Health Information Collection Statement
This policy contains information on how you may request access to, and correction of your personal information, and details how you may raise a complaint about a breach of your privacy and how we will deal with such a complaint. To download the policy click here.
Access to Service
NT Friendship & Support services are open to all people with a disability, regardless of race, sex, religion, sexuality, marital status, or political belief. For full details of our Access to Service Policy please download the document here.
Client Rights and Service Charter
NT Friendship & Support understands and supports the principles of fairness and human rights in all aspects of service delivery. It will ensure that services are provided in an environment free from discrimination, financial, sexual, physical and emotional abuse, neglect or exploitation. To access our Client Rights and Service Charter please download it here
Client Safety and Protection Policy
NT Friendship & Support strives to ensure we provide client centric services. NTFS is committed to the safety and wellbeing of all people accessing its services. Our Client Safety and Protection Policy aims to reduce the risk of abuse occurring and to ensure that a caring and appropriate response is taken should an incident of abuse occur. You can access the document in full here.
Reporting of At Risk Behaviour
Many of the children and young people that NTFS work with come from complex backgrounds, and have experienced multiple traumas. From time to time, this can manifest in some inappropriate and antisocial behaviour. This procedure details how to report and record when behaviour becomes dangerous to the child or young person, or others. You can download the policy here.