About us

Feedback & Complaints

FEEDBACK and COMPLAINTS

At NT Friendship and Support we are dedicated to assisting our clients, carers and the public in a friendly courteous manner.However, if you feel your contact with any employee has resulted in dissatisfaction or a negative experience please follow the procedure outlined below and in our brochure. We also have an easy to read brochure for people with language difficulties.

All complaints may be directed in writing to the Executive Officer, Stephanie Ransome, at executive@ntfriendship.org.au

All complaints will automatically be reported to the Board of Management. 

Additional complaint paths include:

Children’s Commissioner contactable at www.childrenscommissioner.nt.g… or phone 08 8999 6076.

Department of Health and Community Services Complaints Commissioner at www.hcscc.nt.gov.au or phone 08 8999 1948.

Appeals may be directed to the Ombudsman on phone 08 8999 1818 or via email at nt.ombudsman@nt.gov.au

If you have any further questions or concerns regarding the Feedback and Complaints Process please contact NT Friendship & Support:

Phone: 08 8971 0027

Email: admin@ntfriendship.org.au

Or visit our office located at 3/20 First Street Katherine (next door to the Silver Screen Cafe).

How can I contact the Complaints Commissioner to make a complaint?

By phone:

Freecall 1800 550 552 (calls from mobiles may be charged)

Online:

Lodge a complaint through an online form

In writing:

Aged Care Complaints Commissioner
GPO Box 9848
(Your capital city and state/territory)

https://www.agedcarecomplaints.gov.au/